Returns & Refunds Policy
Because our products are instantly downloadable digital files, our returns policy works a little differently from a physical shop.
Before you buy: At checkout, you’ll be asked to tick a box confirming that:
- you understand you’re purchasing digital content that will be available to download immediately, and
- you agree to waive your standard 14-day cooling-off right in order to access your files straightaway.
If you don’t tick this box, we won’t be able to release your download immediately — you’d need to wait out the standard cooling-off period first, or actively confirm later that you’re happy to proceed.
Once you’ve downloaded your file(s): Because digital files can be copied and used the moment they’re downloaded, we’re unable to offer a refund once a file has been downloaded — this is standard practice for digital products and is confirmed by the checkbox you complete at checkout.
If something’s gone wrong: This doesn’t affect your rights if a file is faulty, corrupted, doesn’t open correctly, or doesn’t match what was described. If that happens, email us at [email] with your order number and a description of the issue, and we’ll sort it — usually by sending a corrected file, or a refund if that’s not possible.
Accidental purchases: If you’ve bought the wrong item and haven’t yet downloaded it, contact us straightaway and we’ll do what we can to help before the file is accessed.
How to request a refund or report an issue: Contact us on the Contact Page with your order number. We aim to respond within 2working days.